mobile marble background

Terms & Conditions

The terms and conditions below apply to the use of this website By accessing the website, you agree to be bound by these terms and conditions. If you do not accept these terms, please do not use this website.

Ordering with us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and amend any errors. Our acceptance of an order takes place when we despatch the order. We may refuse to accept an order due to any of the following reasons:

  • Where goods are not available
  • Where we cannot obtain authorisation for your payment
  • If there has been a pricing or product description error
  • If you do not meet any eligability criteria set out in our Terms and Conditions

Delivery Policy

Our delivery service terms are set out in our Delivery Information page.

Cancellation and Returns Policy

If you wish to cancel your order you must notify us as soon as possible, either by telephone or email: [email protected].

We regret that where goods have already been dispatched, you will be unable to return the goods to us for a refund or exchange due to the limited lifespan of the fresh produce. There are no Refunds for any collection orders once the products have left the shop.

Intellectual Property

Copyright and all other intellectual property rights in the content of this website are owned by or licensed to Castle Bank Butchers. Except as expressly set out below, all rights are reserved. Content is provided solely for the purpose of marketing the business of Castle Bank Butchers and/or its group companies.

You may retrieve and display the content of the the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute, or use for commerical purposes any of the materials or content of the website without written permission from the Castle Bank Butchers.

No license is granted to you to use any trade mark of the Castle Bank Butchers or its affiliated companies.

Limitations of Use

You may not use the website for any of the following purposes

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; transmitting material that encourages conduct that consitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; gaining unauthorised access to other computer systems; interfering with any other persons use or enjoyment of the website; breaching any laws concerning the use of public telecommunications networks; interfering or disrupting networks or websites connected to the website; making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Castle Bank Butchers reserves the right to refuse to post material on the website or to remove material already posted on the website.

You will indemnify Castle Bank Butchers against all losses, liabilities, costs and expenses reasonably suffered or incurred by Castle Bank Butchers, all damages awarded against Castle Bank Butchers under any judgement by a court of competent jurisdiction and all settlement sums paid by Castle Bank Butchers as a result of any settlement agreed by Castle Bank Butchers arising out of or in connection with: any claim by any third party that the use of the website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code or practice; any claim by a third party that the use of the website by you infribges that third party’s copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the website by you.


All content and services on this website are provided at the user’s own risk and Castle Bank Butchers does not make any representation or give any warranty in respect of the website and its content.

In particular, Castle Bank Butchers disclaims all liability in connection with the following:

Incompatibility of the website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the website; unsuitability, unreliability or inaccuracy of the website; inadequacy of the website to meet your requirements; freedom of the website from viruses.

None of the content of this website forms part of any subsequent contract entered into for the purchase of Castle Bank Butchers products or services, nor are its representations to be relied upon in purchasing such products or services.

To the full extent allowed by applicable law, Castle Bank Butchers will not be liable to the user of the website or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the website.

Nothing in the above paragraph shall exclude Castle Bank Butchers for personal injury or death caused by its negligence.

Advertising & Sponsorship

The website may contain some advertising and sponsorship. These advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with relevant laws and codes. Castle Bank Butchers will not be responsible for any error or inaccuracy in advertising or sponsorship material.

Privacy Policy and Access Rights

For further details on our Privacy Policy, please visit our Privacy page.


Cookies are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. uses cookies to provide features such as the storage of items in your Shopping Basket.

You can prevent your browser from accepting new cookies or disabling cookies entirely by clicking on the Help tab of the Menu Bar, however we recommend that you allow cookies when visiting in order to take full advantage of all the available features.

International Use

Castle Bank Butchers cannot guarantee that the material on the website is appropriate or will be available for use outside the United Kingdom. Accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this website from locations outside the United Kingdom, you do so at your own initiative and at your own risk, and are responsible for compliance with local laws.


These conditions and your use of this website shall be governed by and interpreted in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction to hear all disputes arising in connection with these conditions or such use.

Trade enquiries:

For trade enquiries including account setup, delivery schedules and special orders, contact us direct:

01833 638123

General enquiries:

For customers wishing to place an order, or for further information on any of our produce, our team are happy to help and advise.

01833 638123